[…] protection law that regulates the use of personal data of EU residents and provides individuals rights to exercise control over their data. The GDPR does not only apply to European companies, it extends to any organization worldwide that targets or offers services or products to EU residents. The GDPR requires companies to be transparent […]

[…] the Priority of an incident to reflect the remaining impact to the user. Bentley reserves the right to determine the Priority classification in accordance with the above listed definitions. Response, Resolution and Update target levels are indicators and serve as benchmarks for the Bentley Support teams. Response Times and Resolution Times commence from the […]

[…] fix will reduce the Priority of an incident to reflect the residual impact. Bentley reserves the right to determine the priority classification in accordance with the above listed definitions. “Response Times” and “Resolution Times” commence from the point in time when accurate and complete information regarding the incident or interruption has been communicated and […]